Flower Delivery Harlington Terms & Conditions

Flowers Harlington Online Shopping Terms and Conditions

Introduction

Welcome to Flowers Harlington. By placing an order for online flower delivery through our website, you agree to abide by these Terms & Conditions. These terms are set out to ensure transparency and protect both your rights as a customer and ours as a service provider. Flowers Harlington specialises in delivering fresh flowers across Harlington and its surrounding areas. Please read these terms carefully before making a purchase; continued use of the site constitutes acceptance of these conditions.

1. Scope and Application

These Terms & Conditions apply to all customers purchasing flowers and related products through the Flowers Harlington e-commerce platform. Our services are dedicated to Harlington and the adjacent communities. Transactions outside of these areas may be refused or subject to different terms, which will be communicated where relevant. All references to “the website” pertain to the official Flowers Harlington online shop.

2. Order Process

To place an order, customers must select their chosen products and add them to the shopping cart. Once you have finalised your selection, proceed to the checkout page where you will be prompted to provide accurate delivery information, including the recipient’s name, address, and a contact number. Orders cannot be processed without the necessary and correct details. Please double-check all information before confirming your purchase to avoid delivery delays or misdeliveries.

After the order form is completed, you will have the opportunity to review all details of your order prior to final submission. When you click the ‘Confirm Order’ button, it signifies an offer to purchase goods in accordance with these Terms & Conditions. Acceptance of your order by Flowers Harlington occurs once an order confirmation is issued, which will be displayed on the website and sent to the contact information provided. We reserve the right to decline any order at our discretion, and in such cases, you will be notified and any payments already made will be refunded.

3. Product Availability

All products listed on the website are subject to availability. We do our utmost to update the stock status in real-time, but in rare circumstances where products become unavailable after an order is placed, we will contact you to offer suitable alternatives or issue a full refund. Substitutions may consist of flowers of equal or greater value and as close in appearance and style as reasonably possible, especially when dealing with seasonal varieties or exceptional demand. We are not liable for any dissatisfaction due to reasonable and necessary product substitutions.

4. Pricing and Payments

All prices displayed on the website are quoted in Pound Sterling (GBP) and include applicable UK VAT unless otherwise stated. Flowers Harlington reserves the right to adjust product prices at any time, but confirmed orders will not be affected except in the event of an obvious pricing error. Any such errors will be promptly corrected and you will be notified with the option to reconfirm or cancel the order.

We accept major debit and credit cards and other available online payment methods as indicated at the checkout. Payment is due at the time of order placement. By submitting your payment details, you warrant that you are authorised to use the selected payment method. If, for any reason, payment is declined by your card issuer or chosen payment provider, your order will not be processed and no contract for delivery will be effective. All transactions are processed using secure payment gateways, and Flowers Harlington does not store or have access to your full card details.

5. Delivery Policy

Flowers Harlington offers delivery of floral products throughout Harlington and the surrounding areas. Delivery dates and timeframes specified during product selection and at checkout are estimates only. While we strive to fulfil all orders on the specified date and within the requested timeframe, circumstances beyond our control (including but not limited to adverse weather, supply chain disruptions, or recipient unavailability) may affect delivery.

If the recipient is unavailable at the address provided, we will attempt to leave the order in a safe location or with a neighbour where possible, and a delivery note will be left. If delivery cannot be completed, we will make reasonable attempts to contact you for further instructions. Redelivery may incur extra charges.

6. Order Amendments and Cancellations

Should you wish to amend or cancel your order, you are required to notify Flowers Harlington as soon as possible. Amendments or cancellations may only be possible before the arrangement is prepared and dispatched. Requests received after this point cannot be guaranteed due to the perishable nature of our products.

To request a change or cancellation, please provide your order details for verification. Subject to eligibility and time of request, we will process amendments or cancellations and confirm via your registered contact information. Refunds, if due, will be made to the original payment method within a reasonable period, less any deduction for services already rendered.

7. Returns and Refunds

Due to the perishable nature of flowers, we do not accept returns except where the delivered product is faulty, significantly damaged, or does not match the description provided at time of sale. If there is a problem with your order, please notify us within 24 hours of receipt, providing clear photos and relevant order details. Upon review and validation of your claim, Flowers Harlington may offer a replacement, partial refund, or full refund at our sole discretion. Any refunds issued will be processed using the original payment method.

8. Liability and Disclaimers

Flowers Harlington will exercise all reasonable skill and care to fulfil your order in line with our obligations. However, we cannot accept liability for delays, non-delivery, or errors arising from incorrect or incomplete delivery details provided by the customer. We are not responsible for failure caused by circumstances outside our control, such as natural disasters, strikes, transport disruptions, or other force majeure events.

We do not accept liability for any indirect or consequential loss or damage, including loss of enjoyment, emotional distress, or other non-financial losses related to the use, non-use, or performance of the supplied products. In all other cases, our maximum liability to you for any order will be no greater than the purchase price of the goods supplied.

9. Intellectual Property

All content displayed on the Flowers Harlington website, including images, text, logos, and designs, are either owned by or licensed to us. The use of any materials for commercial purposes, reproduction, or distribution is strictly prohibited without prior written consent.

10. Personal Data and Privacy

Your privacy is very important to us. All personal data collected in connection with your order will be handled in accordance with applicable UK data protection laws and our Privacy Policy. Data is used exclusively for order processing, communication, and, with your consent, marketing purposes. Flowers Harlington undertakes not to sell or share your information with third parties except where required by law or for the fulfilment of your order.

11. Amendments to Terms

Flowers Harlington reserves the right to update or modify these Terms & Conditions at any time, without prior notice. Such changes will be effective immediately upon posting to the website. Continued use of the site and its services following the publication of amendments constitutes acceptance of those changes. We recommend reviewing this page regularly to stay informed.

12. Contact and Customer Service

For any queries, feedback, or assistance regarding your order or these Terms & Conditions, customers may contact our customer service team via the channels indicated on our website. We aim to respond to all enquiries promptly and resolve issues to the best of our ability.

13. Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with their subject matter or formation are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Applicability to Harlington and Surrounding Areas

These Terms & Conditions are specifically tailored for customers ordering flower delivery within Harlington and neighbouring communities. By using our platform and services, you confirm your acceptance of these terms for the location specified during order process.

15. Severability

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, such provision shall be deemed severed from the agreement, and the validity and enforceability of the remaining provisions shall not be affected.

16. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Flowers Harlington regarding online orders for flower delivery, superseding all prior agreements or communications.

Thank you for choosing Flowers Harlington for your online flower delivery needs across Harlington and the surrounding areas.