Our Fresh Flowers Guarantee: Returns & Complaints Policy
Our Fresh Flowers Promise in Harlington
At Flowers Harlington, we pride ourselves on delivering only the freshest, most beautiful flowers to our customers. As your trusted local Harlington florist, we serve both households and businesses throughout the community. Our commitment is to ensure that every bouquet and arrangement meets the highest standards of freshness and quality. If for any reason you’re unsatisfied with your order, please read our policy below to see how we stand behind our Fresh Flowers Guarantee.
Damaged on Arrival? We’re Here to Help
If your flowers arrive damaged, wilted, or not as pictured, please let us know within 24 hours of delivery. Damage can sometimes occur in transit despite our best packaging efforts. To assist us in resolving your concern promptly, we ask that you:
- Retain the flowers and all original packaging for review
- Provide clear, dated photographs of the damage if possible
- Contact us directly with your order details and specific concerns
This allows our customer service team to assess the issue and offer a quick resolution, in line with our dedication to customer satisfaction in Harlington and neighbouring areas.
Freshness Window: Our Guarantee
Flowers Harlington guarantees that your flowers will remain fresh and beautiful for at least 5 days from the date of delivery when cared for as recommended. We choose only premium stems and arrange all orders on the day of dispatch.
If your flowers do not remain fresh within this window, and you have followed our simple care instructions, please contact us with photographs of the affected flowers. We’ll be happy to investigate and offer a suitable solution according to our policy below.
Refund & Replacement Options
We offer flexible solutions if your order does not meet expectations within the freshness guarantee period:
- Replacement: We can arrange a prompt replacement of your arrangement, ensuring you receive the beautiful, vibrant flowers you expected.
- Refund: In some cases, we may issue a partial or full refund in line with the circumstances of your order.
All refund or replacement decisions are made swiftly by our experienced team, taking into account photographs, timelines, and your feedback, to preserve the trust we’ve built with our Harlington customers.
How to Raise a Complaint
Your satisfaction is our priority. If you have any concerns or complaints regarding our flowers or service, we encourage you to reach out as soon as possible. Our complaints process is straightforward:
- Contact us with your order details and a description of your concern.
- Provide any relevant photographs or evidence to help us assess the situation.
- Our team will thoroughly review your complaint and respond within two business days with a fair resolution proposal.
We take every complaint seriously and use your feedback to improve our Harlington flower services continuously.
Trusted Local Florist in Harlington
Flowers Harlington is dedicated to building long-lasting relationships with our customers. Whether you’re ordering for your home, a gift, or for your business, you can trust us to deliver excellence. Our returns, refunds, and complaints policy is designed transparently to ensure you always receive the quality and service you deserve from your local Harlington florist.
Thank you for choosing Flowers Harlington. We look forward to brightening your day with our fresh, premium arrangements and outstanding customer care.
